FAQ
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Where are you based?
AND.BEAR is based in Melbourne and Geelong, dividing our time between our two studios.
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How do pre-orders work?
At the time you place your order you will be required to pay the full amount to secure your pre-ordered item. There will be a delay for all pre-order garments as they are made to order - this time period will be stated upon purchase and may differ between items.
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Payment Methods
We Accept; Visa, Mastercard.
Afterpay is also available at checkout.
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Processing Time
Each garment is made to order. Please allow 7-14 business days for your order to be dispatched as your order is hand made with love and care.
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How do I track my order?
You can track your order via our shipping confirmation email from your online AND.BEAR account. If you do not receive your tracking details, please contact out team at orders@andbear.com.au.
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What do I do if I receive and incorrect or faulty item?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.